Now Hiring - Manufacturing Director of Sales Operations in Sioux Falls, SD

Director of Sales Operations

Diamond Mowers is looking for someone to join our team as the Director of Sales Operations. The Director of Sales Operations reports to the Executive VP and is responsible for evolving and optimizing a sales program capable of supporting the company’s growth objectives. The Director of Sales Ops (DSO) will lead the development of the people, process & procedure capable of scaling to optimize Diamonds performance.

Key Roles

• Develop clear roles and responsibilities for inside sales team focused on expanding capacity and capable of driving accountability throughout sales organization.
• Implement best practices and procedures to expedite communication within the sales organization.
• Establish scalable model driven by the voice of customer driving transparency throughout sales process.
• Ensure program is data driven without losing focus on voice of customer throughout process.

Responsibilities

• Drive top line growth through improved lead conversion in collaboration with Marketing department.
• Develop KPI’s focused on increased transparency for inside team to be recognized for performance.
• Coach and engage team to drive improved close rates through quoting process.
• Improve CRM tool to ensure critical data is captured while growing capacity within department.
• Develop reporting structure that captures voice of customer, capable of reporting back to organization quantitatively.
• Collaborate with all internal departments to drive the organization forward based on customer experience.
• Prioritize the development of strong dealer and customer relationships to better inform decision making.
• Lead inside sales department responsible for all day-to-day sales operations as required.
• Partner with leadership to build culture, with focus on teamwork, accountability, and success.

Qualifications

• 5+ years of experience in leading/managing a sales team preferred.
• Background in equipment, specifically construction/agriculture preferred.

Exhibit Diamond Company Values:

CUSTOMER FOCUSED

• Meeting and exceeding internal and external customer expectations is the responsibility of everyone as a World Class organization.

• Seek to understand customer expectations, listen, and engage with empathy.

• Our work must drive the success of our internal and external customers.
• We deliver solutions to our customers while always demonstrating a sense of urgency.

ACCOUNTABILITY

• Be responsible for the expectations placed on us and the commitments we make.

• When we fail, we will own it, learn from it, and our behavior changes.

• We will act with exceptional integrity in everything we do.

EXCELLENCE

• We will put safety first in everyone’s work environment.

• Continuous improvement is part of all we do and is everyone’s responsibility.

• We will do our best work based on our resources, focusing on the work at hand.

• We will place the highest value on quality implementation and innovation.

TEAM PLAYER

• Think beyond individual concerns and to the long-term good of the company.

• We welcome and provide constructive feedback to one another.

• Work as a collaborator, not a competitor, treating everyone with respect and dignity.

• Teamwork and clear communication are paramount to our success.

• Engage all stakeholders as partners to solve problems and support one another.

Diamond Mowers is an EEO/AA Employer M/F/Disability/Vet.